Frequently Asked Questions

All rentals are on a first come, first serve basis. The sooner you reserve your equipment, the better. Even if you do not know your exact guest count, it is best to reserve your tents or equipment and then make the adjustments as needed.

All changes must be made at least 48 hours prior to delivery. Additions to your order are welcomed and are subject to availability. Deletions must be made at least 48 hours prior to delivery. All cancelled tenting and tent accessories (lighting, heaters, dance floors, fans are subject to a cancellation charge).

Normal delivery hours are from 8am to 6pm Monday through Friday. For pick up at our warehouse , the hours are 8am to 4pm. Weekend or after hours deliveries are available for an additional charge. If you require delivery within a specific time frame, an additional "timed delivery fee" will apply. (i.e. block parties and surprise parties)

Delivery charges are determined according to the location and the amount of the rentals. Customers can also come to our warehouse to pick up tables, chairs and linens for no additional fee. Our staff will assist you in loading your items, but the customers is responsible for protecting their vehicle and our equipment.

Atwell Brothers Tent Rental sets up and takes down all heavy equipment such as tents, dance floors, stages and lighting due to our liability insurance. Other items such as tables, chairs and linens are at the customer's discretion.

All tables and chairs must be folded, bagged, stacked and ready for pick up. Linens must be shaken and kept dry to prevent mildew and staining. All debris removed from table tops and surrounding area.

All equipment must be left under a tent, on a covered porch or in a garage to protect it from inclement weather conditions. Customer is responsible for turning off their in-ground sprinkler systems.

Customer is responsible for damages or missing equipment and a replacement cost will be assessed.